Support

Our amazing accounts team is always here to help.
If you have an issue we have a couple paths for you here:

Need immediate support, like now? Don’t panic.

Teamwork is the best way to reach your account manager.

Using Teamwork

All Vital to Client communications happen in our Account Management software called Teamwork.

You can easily reach out to us, just follow these steps:

1. Follow the Teamwork link and select the project related to the issue.

2. Now find the “Messages” tab and enter the following Subject Line:

"Emergency Support: [Client name]"

3. Include a brief description of the issue in the body of the message.

4. Tag all Vital team members on the message.