When we say we’re a full-service web design and digital marketing agency, we mean it.
Say you’ve got a beautiful website. A slick digital marketing program. A solid strategic foundation for long-term business success. So what’s left?
Even the most capable teams need backup sometimes.
Vital’s suite of ongoing support programs are designed to integrate with your existing digital presence and provide the extra muscle you need to meet your business goals and see substantial returns.
97
Sites in our Maintenance Program
112
Sites in our Hosting Program
+20
Years of Web Design Experience
What Does Ongoing Support Look Like?
Projects & Updates Retainer
A P&U Retainer is designed to support an active marketing manager or marketing department by adding production capacity for marketing initiatives and augmenting your team’s skill sets. This program can be used to support sales, product development, branding, website, and digital marketing initiatives. (Different from our Digital Marketing Retainer, or DMR, which takes a lead role in determining projects and strategies.)
Website Maintenance
Essentially a “preventive care” plan for your site, we proactively manage maintenance updates and any associated bug fixes to ensure your site stays compatible with all browsers, platforms, devices, and operating systems. We provide monthly updates regarding any changes, as well as frequent system reliability reports.
Website Hosting
We match your website with the right servers, the right configuration, the right add-on products, and the right continuous monitoring and customer service to stay optimized, secure, and right-sized. While Vital is not the hosting provider, we act as a liaison to provide troubleshooting and management support should any hosting issues arise.
Project Support
Sometimes you just need an extra pair of hands. We recommend this hours-based program for one-off projects with a shorter timeline and smaller budget.
What Does Ongoing Support Look Like?
We offer four categories of ongoing support:
Projects & Updates Retainer
A P&U Retainer is designed to support an active marketing manager or marketing department by adding production capacity for marketing initiatives and augmenting your team’s skill sets. This program can be used to support sales, product development, branding, website, and digital marketing initiatives. (Different from our Digital Marketing Retainer, or DMR, which takes a lead role in determining projects and strategies.)
Essentially a “preventive care” plan for your site, we proactively manage maintenance updates and any associated bug fixes to ensure your site stays compatible with all browsers, platforms, devices, and operating systems. We provide monthly updates regarding any changes, as well as frequent system reliability reports.
We match your website with the right servers, the right configuration, the right add-on products, and the right continuous monitoring and customer service to stay optimized, secure, and right-sized. While Vital is not the hosting provider, we act as a liaison to provide troubleshooting and management support should any hosting issues arise.
Many of our clients sign on for both Digital Marketing and P&U retainers
Clients can focus on driving traffic, leads, and ultimately revenue in their DMR and use the P&U for any projects that fall outside of these goals while staying disciplined within their marketing budget.
Maintenance, Hosting, and Project Support services are always available independent of a website build, a DMR, or a P&U retainer.