Ongoing Support

Website Maintenance

Your website looks good and performs like a dream. Now, let’s keep it that way.

Eliminating Website Downtime with Proactive Maintenance

Your website needs constant attention to keep it functional and secure. That’s where we come in. At Vital, we make sure your site is always in tip-top shape, handling all those pesky updates and fixes so you don’t have to. Think of us as your digital pit crew, always ready to jump in and keep everything running at full throttle.

Looking Sharp

We keep your site looking sharp and functioning seamlessly across all platforms with our browser, device, and operating system updates.

CMS Updates

Regular updates to your CMS, whether it’s WordPress, Magento, or another platform, ensure your site stays secure and compatible.

Plugin Updates

Outdated plugins? Not on our watch. We provide seamless plugin and extension updates to keep everything running smoothly.

Support

When updates cause hiccups, we’re there to tackle any issues, ensuring your site runs without a hitch.

97+

Sites in our Maintenance Program

112

Sites in our Hosting Program

20+

Years of Web Design Experience

What’s Included in a Website Maintenance Plan?

Managing a website can be daunting, with unexpected bugs, outdated plugins, and constant updates. At Vital, we simplify website maintenance, ensuring your site is always secure, up-to-date, and performing at its best. Say goodbye to surprise glitches and hello to peace of mind with our ongoing support. 

Third-party, Cloud-Based Management Software

We get alerts for updates and handle them promptly.

Proactive and Scheduled Maintenance Checks

Regular check-ups catch and fix issues before they become problems.

Site Backups During Upgrades

We provide peace of mind with backups performed before we make any changes.

New Platform Upgrades and Installations

We ensure smooth integration of the latest updates.

Troubleshooting and Fixes

We sort out any issues caused by updates (unsupported plugins/extensions or server software issues billed hourly).

Extensions and Plugin Updates

By keeping every part of your site up-to-date, we ensure all extensions and plugins are current for optimal performance.

Fixes for Bugs from Automatic Updates

We tackle any bugs that arise due to automatic updates.

What’s Not Covered by Our Maintenance Plan

While our maintenance plan covers a wide range of services to keep your website in top condition, there are a few specific tasks that fall outside its scope. These exclusions enable us to focus on providing the most efficient and specialized care for your site.

Just because it’s not covered in this plan doesn’t mean we can’t support these services. Check out our Projects & Updates plans to see if it’s right for you.

Here’s what’s not included:

Unrelated Bug Fixes

Issues not caused by plugin updates


Standard Website Updates

We provide design, development, and content updates through our Products & Updates Plans.


PHP Updates

Updates to PHP versions are not included and need to be managed separately


Fixes for Platform Outage Incidents

Such as Cloudflare or WP Engine outages


Issues from Non-Vetted Plugins/Extensions

Fixes for problems from unapproved plugins/extensions

Maintenance Plans

Regular maintenance for sites built on:

  • WordPress
  • Magento
  • WooCommerce
  • Hybrid platforms
Pricing

Starting at $97.50/month

This fee includes our time to update the site, test, and quality-check to prevent any potential issues from arising upon deploying the plugin updates.

Our Approach to Website Maintenance

At Vital, we get it — keeping a website in top shape can be a challenge. Your website is a valuable investment, and it deserves the best care. There’s nothing worse than a broken site, which is why we’ve made our maintenance approach simple and worry-free. 

With our extensive experience and proactive strategies, we keep your site secure and updated, so you can focus on what you do best. We believe in thorough planning and process, ensuring you’re never caught by surprise.

Why Vital?

We’ve been building websites for over 20 years — and we’ve seen it all. Our team is here to keep your site running smoothly, with real people ready to help — not just automated responses. When you choose Vital, you’re choosing dedicated experts committed to maintaining your website’s peak performance.


Need Extra Help? Consider It Done

Our expertise doesn’t stop at maintenance. At Vital, we offer a range of additional services to ensure your website is always at its best. Whether you need reliable hosting, support for ongoing projects, or a helping hand with one-off tasks, we’ve got you covered.

Additional Maintenance & Support Services We Offer

Website Hosting Services

We make sure your site is hosted on the best servers with optimal configurations.

Projects & Updates

Get dedicated production resources for ongoing projects and updates.

Projects Support

Let us be an extra pair of hands for one-off projects with shorter timelines and smaller budgets.

Website Not Performing Well?

15 Questions to Ask About Your Web Design Project

Ebooks: 15 Questions to Ask Before You Redesign Your Website

This 35-page guide will teach you everything you need to know before starting a website redesign project, including how to avoid the risks of a redesign and how to maximize the lifetime value of your investment.

Need Website Maintenance Services from Vital?

Ready to give your website the care it deserves? So are we. Just fill out the form below, and we’ll be in touch within 48 hours.